What we've built and what it changed.

A selection of recent work. Client type, the problem, what we built, what it changed for the business — not vanity metrics.

Dental & Allied Health

Melbourne dental clinic

Problem: After-hours calls were going to voicemail and patients were booking with the next clinic instead of leaving a message.
Solution: Modern website on Next.js with an AI voice agent that handles after-hours booking enquiries, captures patient details, and forwards them via SMS to the practice manager. FAQ routing handles common pre-appointment questions.
Tools used: Next.js websiteAI voice agentSMS routing
Outcome: After-hours missed calls dropped to near zero. Practice manager reviews transcripts each morning; bookings continue overnight without anyone on the phones.

Client: Woodlea Dental

Retail

Problem: Customer service inbox and live chat were being smashed by the same five questions over and over, drowning out real product enquiries.
Solution: Website chatbot trained on the product catalogue, returns policy and shipping rules. Answers common questions instantly, escalates everything else to a human via email with full conversation context.
Tools used: Custom chatbotKnowledge-base trainingEmail escalation
Outcome: Same-day response rate on real enquiries went from inconsistent to near-100%. Support team focuses on complex cases instead of copy-pasting return policies.

Anonymised — NDA in place.

Healthcare

Problem: Front desk was spending hours each week ringing reminder calls. No-show rate stayed high and rescheduling was a phone-tag nightmare.
Solution: Automated SMS and email reminders with one-tap rescheduling links. Reminders confirm the appointment, surface the cancellation policy, and update the booking system automatically.
Tools used: Booking system integrationSMS gatewayEmail automation
Outcome: Manual reminder calls effectively eliminated. No-show rate dropped materially in the first three months. Patients prefer SMS to phone calls.

Anonymised — NDA in place.

Health & Beauty

Problem: Pre-treatment questions were arriving at all hours via the contact form and going unanswered until the next business day, with potential clients booking elsewhere in the meantime.
Solution: WordPress + WooCommerce site with an integrated chatbot trained on the treatment menu. Captures booking enquiries, handles common pre-treatment questions, and books consultations directly into the calendar.
Tools used: WordPressWooCommerceCustom chatbot
Outcome: Consultation enquiries captured around the clock instead of business hours only. Owner sees a clean enquiry log in the morning rather than a flooded inbox.

Client: Pure Med Laser Clinic

Retail & Homewares

Problem: Existing site couldn't take Australian payments cleanly, the product catalogue was painful to update, and the owner was paying for marketing traffic that hit a clunky checkout.
Solution: Custom WordPress build with WooCommerce, Australian payment integration (Stripe + PayPal), structured product catalogue, and a content workflow the owner can run herself without the agency.
Tools used: WordPressWooCommerceAustralian payment integrationManaged hosting
Outcome: Owner manages the catalogue end-to-end. Checkout works reliably for Australian customers. Hosting and care plan handle the maintenance layer so the store stays online during sales pushes.

Client: Chakra Store

Retail & Lending

Problem: Old site had no structured valuation intake — enquiries arrived as free-text emails that the team had to clean up before they could be quoted, and payment processing was a separate manual step.
Solution: Custom WordPress build with structured valuation intake forms, secure payment processing, and a maintainable content structure. Forms collect exactly the data the team needs to quote.
Tools used: WordPressCustom intake formsPayment gateway
Outcome: Valuation enquiries arrive ready to quote. Payment processing folded into the same workflow. Team spends time on quoting rather than chasing details.

Client: Tinson Pawnbrokers and Jewellers

More case studies available on request. Some work is covered by NDAs and isn't shown here.

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