Retail & Homewares
WooCommerce store for an Australian homewares retailer.
Custom WebsitesHosting
Client: Chakra Store
MELBOURNE · EST. 2019 · 20+ YEARS OF HANDS-ON WORK
Stop losing enquiries from missed calls, spam forms and slow follow-up.
Eli8 helps Australian small businesses capture real leads, recover missed calls, filter spam enquiries, automate follow-ups, and keep their websites secure, fast and reliable.
No commitment. 30 minutes. Reply within 1 business day.
- Senior technical advice
- Melbourne-based
- Long-term partnership
- No jargon, no hype
Where enquiries get lost.
Most small businesses don't have a lead problem — they have a leak. Here's where it usually springs.
Missed phone calls
You're on a job or with a client — the caller rings the next business instead.
Spam contact forms
Real enquiries get buried under bot submissions and overseas offers.
Slow manual follow-up
Leads wait hours or days for a reply and go cold before anyone calls back.
Forms going to the wrong inbox
Website enquiries land somewhere nobody checks — or nowhere at all.
No lead tracking
Nothing is logged, so you can't see what came in or who followed up.
Unreliable hosting & delivery
Hosting, forms or email problems quietly drop enquiries on the way through.
How it works
Eli8 fixes the enquiry flow.
One connected system from the moment a customer reaches you to the moment they're booked or replied to. No more lost forms, missed calls, or follow-ups that never went out.
- 01
Web form, call or chatbot
Every channel a customer can reach you on.
- 02
Filter spam
Bot and junk submissions screened out before they reach you.
- 03
Capture real enquiry
Genuine leads logged and tagged with where they came from.
- 04
Instant response
Caller gets a text, web visitor gets an acknowledgement.
- 05
Notify the business
Right person alerted by SMS, email, or CRM update.
- 06
Follow up automatically
Reminders, drip messages, and callback prompts until it's handled.
Enquiry Recovery
Every missed call should get a response.
If your team is busy, on a job, or closed for the day, Eli8 sends the caller an instant SMS, captures the lead, and prompts your team to follow up — before the customer rings the next business.
- Missed-call SMS follow-up within seconds
- Website form enquiries routed to the right inbox
- Every lead logged to CRM or Google Sheet
- Optional AI receptionist for after-hours calls
Missed call · 14:32
Hi! Sorry we missed your call. Reply here, or pick a callback time — Eli8
Yes please — after-hours quote on a new website
No worries. Booking link sent. Lead logged.
Customer repliedTeam notifiedLogged to CRM
AI Website Enquiry Filter
Too many fake enquiries from your website forms?
Eli8's AI Website Enquiry Filter scans every form submission, blocks bot and overseas spam, flags suspicious cases, and sends only genuine leads to the right inbox — tuned to what a real customer looks like for your business.
- Spam and bot detection on every submission
- Business-specific filtering rules
- Borderline cases flagged, not silently dropped
- Monthly report on what came in and what was caught
New enquiry · 9:15 Genuine
Sarah, Brunswick
“Can you quote a small reno of our practice waiting room?”
New enquiry · 9:14Spam · blocked
SEO Services Pro
“We can rank your site #1 on Google in 30 days for $99/mo…”
New enquiry · 9:12Flagged · review
Anonymous
“Test test test”
What we do
Website, enquiry automation and hosting services for Australian small businesses.
Five practical services that keep your enquiries, website, and hosting working as one.
Why us
Why work with Eli8
No agency layers, no juniors, no offshoring. Just senior technical work, billed honestly.
- Senior technical experience — 20+ years across web, hosting, automation, and integrations. You talk to the person doing the work.
- Melbourne-based — Australian business hours, Australian English, Australian privacy expectations. We understand the local context.
- Practical advice — We recommend what fits your business, not what padded our invoice. Sometimes that means we tell you not to build it.
- Long-term support — Most clients stay with us for 5+ years across hosting, care plans, automation, and occasional builds. The relationship is the product.
- Built around outcomes — Fewer missed enquiries. Less admin. Faster sites. Fewer surprises. Specific, measurable, and reviewed in our monthly reports.
Industries
Industries we work with
We've built reliable enquiry systems and websites across three industries we go deep on:
How we work
Four steps. No surprises.
You stay in control at every stage.
01
Review
We start with an honest look at your enquiry flow, website, hosting, and follow-up gaps. Free, 30 minutes, no pitch.
02
Recommend
You get a clear written proposal — scope, timeline, fixed pricing where possible, and what you'll need to do versus what we'll handle.
03
Build
We build properly. Documented, maintainable, and tested before it goes live. You see progress as we go.
04
Support
We stay on. Hosting, care plans, updates, and a team that already knows your site so the next change isn't a re-discovery exercise.
Trust
Senior-only, Melbourne-based, built for the long term.
20+
Years of hands-on technical work
Web, hosting, automation, integrations.
100%
Melbourne-based support
Australian business hours, no offshoring.
5+
Years average client tenure
Most clients stay with us across multiple services.
Recent work
Real projects for real Australian businesses.
A few of the websites and automations we've built and now look after.
Health & Beauty
Skin clinic site with online consultation booking.
Custom WebsitesAI Automation
Client: Pure Med Laser Clinic
Dental & Allied Health
Dental clinic site with an AI voice agent for after-hours bookings.
Custom WebsitesAI Automation
Client: Woodlea Dental
Ready to stop losing enquiries?
Get a free, no-pressure review of your website, calls, forms and follow-up. Takes 30 minutes. Honest feedback. No sales pitch.